PRACTICE SOFTWARE
IDEXX Neo veterinary software
Pricing, features, and how IDEXX Neo connects to your clinic's website for online booking, texting, reminders and payments.
Practice software compared / IDEXX Neo
IDEXX Neo is cloud-based practice management software from IDEXX Laboratories, launched in 2016. It runs in a web browser on a computer or tablet, so there’s no server to buy, and IDEXX pitches it as its simple, lightweight option. Neo covers scheduling, patient records with procedure templates, a boarding module, inventory and reporting, and it orders IDEXX and Antech lab work with the results landing in the record.
Much of the pet owner side is built in. Neo has its own client portal: you paste a code snippet into your clinic’s website, and clients can view their pets’ records and book appointments online during the hours you set. Neo also sends text and email reminders, emails consent forms, and takes card and online payments through IDEXX Payments. Two-way texting and a pet owner app come from Vello, a separate IDEXX product at $249 a month. Vetstoria, PetDesk, Weave and Otto also connect.
What to ask IDEXX
- IDEXX doesn’t publish a Neo price. Ask for the monthly base price, what each user after the first three costs, and what each extra location adds.
- IDEXX’s pages disagree on whether IDEXX Payments is included or an add-on subscription, and IDEXX only says its fees are similar to what clinics pay today. Ask whether payments cost extra and for the actual rates.
- If you want two-way texting or an app, add Vello’s $249 a month, or price a partner like Weave or PetDesk.
- IDEXX converts your data from your current system but doesn’t say what that costs or which systems it supports. Ask both.
- AI Assisted Notes is free while it’s in beta. Ask what it will cost after that.
IDEXX Neo pricing
IDEXX Neo doesn't post a subscription price on its website. It is priced per user each month: a base price covers the first three active users, with a monthly charge for each additional user and each additional location. source
Included in the subscription
- All Neo features
- First three active, logged-in users
- Live support by phone, email or chat
- Automatic upgrades and data backup
- IDEXX Reference Laboratories and in-house analyzer integration (VetConnect PLUS)
- Built-in payment processing with free Clover devices and online payments
- Unlimited SMS (text) messaging
- Educational webinars and built-in training
Published add-on prices
- Each additional active user: a monthly charge per user; amount not published
- Each additional location: a monthly charge per location; amount not published
- IDEXX Payments card processing: processing fees not published; IDEXX says they are similar to standard processing fees
- IDEXX Web PACS (imaging): a Web PACS subscription for each branch; price not published
- Vello (two-way texting, app, online requests): $249 per month flat, no user limits; optional printed postcards $1.10 each
- AI Assisted Notes (beta): free during the beta; later pricing not set
Sources: sourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesource
When you ask for a quote, ask for the monthly cost per location or per user, setup and data conversion fees, and the price of the client communication add-ons below.
IDEXX Neo features
Browser-based PIMS with a practice dashboard, patient records with preformatted exam notes and procedure templates, IDEXX and Antech diagnostics ordering, scheduling with a boarding module, a client portal with online booking, SMS and email reminders, templated discharge instructions, integrated payments, reporting and inventory. It supports multiple locations, backs up automatically, and has AI Assisted Notes in beta, which drafts a SOAP note from a recorded visit.
- Practice dashboard
- Power search
- Patient history and preformatted exam notes
- Procedure templates
- IDEXX and Antech diagnostics ordering
- Electronic signature capture
- Scheduling
- Boarding module
- Client portal with online booking
- SMS reminders
- Automated email reminders
- Templated discharge instructions
- Callback scheduling
- Integrated payments
- Reporting and KPIs
- Inventory and purchase orders
- Multi-location support
- Automatic cloud backup
- AI Assisted Notes (beta)
From IDEXX Neo's own pages: source sourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesource
Is there a cloud version?
Neo is cloud software only. It runs in a web browser on Mac, PC, iOS or Android devices, IDEXX hosts it on Amazon Web Services and backs it up automatically, and no server is needed. We found no installed version. Because it needs the internet, IDEXX suggests keeping one or two devices, such as tablets on a wireless data plan, as a backup if the clinic's connection goes down.source
Labs and diagnostics
IDEXX diagnostics are the deepest link: with a VetConnect PLUS account, Neo orders IDEXX reference lab and in-house analyzer tests and receives the results in the record, with charges captured. Antech, Zoetis (reference lab and point-of-care) and Vetek Labs also connect for ordering and results; each needs its own lab account. Imaging runs through IDEXX Web PACS, a separate subscription for each branch, with a DICOM capture station.source
Moving your data
IDEXX's data conversion team moves your records from your previous system. A Data Conversion Specialist contacts you within two business days of ordering; you review an initial conversion and set up Neo, then a final conversion takes about three days, and anything entered in the old system during it has to be re-keyed into Neo. IDEXX also has a Fresh Start plan for practices that don't convert. No conversion cost or list of supported source systems is published.source
Support and training
Live support by phone, email or chat is included in the subscription, Monday to Friday, 6:30 a.m. to 8 p.m. Central, and IDEXX says calls are answered in under a minute. Training is self-paced inside Neo: a quick-start guide, Neo University courses and Help Me walkthroughs, videos and recorded webinars, plus regular educational webinars. IDEXX's plan gives owners and managers about three days for their training and staff about three more.source
IDEXX Neo online booking and website integration
What pet owners can do from your website or phone, and whether IDEXX Neo does it itself or through a partner.
- Online booking
- Built in source
Native client portal: the clinic pastes Neo's code snippet into its website, and clients can view pet records and, if enabled, book online within booking hours the clinic sets. Vello adds online scheduling requests; Vetstoria and PetDesk Direct Booking integrate. sourcesource
- Two-way texting
- Partner source
Neo sends SMS reminders itself; two-way SMS comes through Vello, IDEXX's add-on client engagement platform, or partners such as Weave. sourcesource
- Reminders
- Built in source
Built-in SMS reminders and automated email reminders; Vello, PetDesk and Weave add automated reminder programs. source
- Online payments
- Built in source
Card and online payments through IDEXX Payments, with Clover devices; CareCredit financing integrates. IDEXX's pages disagree on cost: the Neo FAQ lists built-in payment processing in the subscription, while the product page offers integrated payments as an add-on subscription. Processing fees are not published. sourcesourcesource
IDEXX's Neo directory lists Vello, Vetstoria, PetDesk Communications, PetDesk Direct Booking, PetDesk Phones, Weave, Otto, CareCredit and IDEXX Payments, plus Vetsource, SmartFlow, Deputy and lab partners. source
Client communication companies that name IDEXX Neo on their own pages: Ottosource , PetDesksource , Vet2Petsource , Vetstoriasource , Weavesource .
API: Practices generate an API key in Neo to connect named partners such as Vetsource; no public developer documentation found. source
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Facts on this page come from public pages, linked beside each one. No vendor paid to be listed and there are no affiliate links. How we checked.
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