Vetframe
Digitail logo
PRACTICE SOFTWARE

Digitail veterinary software

Pricing, features, and how Digitail connects to your clinic's website for online booking, texting, reminders and payments.

Digitail's scheduling calendar beside the online appointment booking screen, showing staff choice and open time slots
Digitail's appointment calendar with its online booking screen, from Digitail's home page. Image: digitail.com

Practice software compared / Digitail

Digitail is cloud-based practice management software that sells itself as AI-native, with dictation, summaries and charge capture built into SOAP records. It’s aimed at independent and new practices, mobile vets and multi-clinic groups, with four plans: Mobile, Growth, Growth AI and Enterprise.

Digitail builds the pet owner side itself rather than relying on partners. Each clinic gets an online booking page it can link from a “Book Now” button or embed on its own website as a widget; pet owners see real-time availability and send requests your team accepts. Forms and consent signatures can be filled in while booking. Reminders, the Pet Parent App with two-way chat, and Digitail Secure Payments, including deposits at booking and text-to-pay links, are built in too. Texting by SMS is Digitail’s own add-on.

What to ask Digitail

  • Digitail lists its four plans but no prices. Ask for the monthly total on the plan you need, and which features you’d lose on a lower plan.
  • SMS texting, the phone system and a white-label app are add-ons. Ask what each costs and whether text reminders need the SMS add-on.
  • Data migration is listed as included. Digitail says onboarding takes about 90 days with migration and 45 without, so plan your switch date around that.
  • Ask whether its live support hours cover your clinic’s hours. The plans page says “24/7 Support”, while the help center lists live staff from 2 AM to 8 PM Eastern.

Digitail pricing

Digitail doesn't post a subscription price on its website. It is priced Tiered plans; price basis not published. source

  • Mobile
  • Growth
  • Growth AI
  • Enterprise

Included in the subscription

  • In-house data migration
  • 1:1 onboarding
  • Support (marketed as 24/7)
  • Open API and 40+ integrations
  • Unlimited staff users
  • Pet Parent App
  • Online appointment booking
  • Unlimited appointment reminders
  • In-app chat and email
  • Telemedicine appointments
  • Consent forms and eSignature
  • Payment processing, online payments and cards on file
  • Two-factor authentication and role-based access

Published add-on prices

  • On-demand SMS texting (SMS, MMS, two-way and mass texting): Add-on on every plan; price not published
  • Integrated phone system (Digitail VoIP): Add-on on every plan; price not published
  • White-label mobile app: Add-on on every plan; price not published
  • Enterprise reporting: Add-on on every plan; price not published
  • Unlimited relief DVMs: Add-on on every plan; price not published
  • Digitail Secure Payments card processing: Usage rates; one flat rate for every card type; Quick Start pricing is month-to-month
  • Buy now, pay later and wellness plans: Usage fees apply; amounts not published

Sources: sourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesource

When you ask for a quote, ask for the monthly cost per location or per user, setup and data conversion fees, and the price of the client communication add-ons below.

Digitail features

Cloud, AI-native PIMS: SOAP records with AI dictation and summaries, calendar, flowboard and whiteboard, treatment plans, inventory, invoicing with AI charge capture and automated billing, built-in payments, wellness plans and telemedicine, a pet-owner app with booking, chat, reminders and forms, a marketing suite, an add-on VoIP phone system, and reporting with audit logs. Boarding, dental charts, anesthetic monitoring and the whiteboard start at the Growth plan; most Tails AI tools are in Growth AI.

  • SOAP medical records
  • AI SOAP dictation (Tails AI Scribe)
  • AI medical records and summaries
  • Scheduling calendar
  • Online booking
  • Flowboard
  • Whiteboard
  • Patient history timeline
  • Treatment plans
  • Inventory management and analytics
  • Invoicing with AI charge capture
  • Automated billing
  • Payment processing (Digitail Secure Payments)
  • Wellness plans
  • Buy now, pay later
  • Telemedicine
  • Pet Parent App
  • SMS and chat
  • Appointment reminders and client notifications
  • AI intake and forms
  • Marketing suite
  • Veterinary VoIP (add-on)
  • Boarding calendar and room management
  • Dental charts
  • Anesthetic monitoring
  • Financial, operational and performance reporting
  • Audit logs
  • 40+ integrations and open API

From Digitail's own pages: source sourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesourcesource

Labs and diagnostics

Lab requests and results from the medical record, usually with automatic invoicing: Antech, IDEXX (reference labs and VetLab Station for in-house analyzers), Zoetis (reference labs and VetFuse), Heska, Ellie Diagnostics, Bionote, MicroVet, Midwest Veterinary Laboratory, Moichor, National Biovet Laboratory, QSM Diagnostics, Vetek Labs and Parasight. Imaging requests and DICOM viewing through IDEXX Web PACS, Sound SmartPACS and Purview. Listed as coming soon: B & L Labs, Zomedica, Radimal and Vets Choice Radiology.source

Moving your data

Digitail's own in-house team migrates data from the old system (it says from 30+ PIMS, including AVImark and Cornerstone), with no third-party vendor. Server-based systems are extracted remotely after hours using AnyDesk; for cloud systems the clinic requests an export from its old vendor. Data is loaded in staged test imports the clinic reviews in a Test Playground, then a final snapshot is taken before go-live. Onboarding runs about 45 days without migration and about 90 days with it.source

Support and training

Support is by in-app chat and email on Mobile and Growth, with a dedicated success manager on Growth AI and Enterprise. The help center lists live chat coverage from 2 AM to 8 PM Eastern and an AI assistant (Fin) around the clock, which is how the '24/7' claim on the plans page reads. Onboarding is included in every plan: a workflow consultant, the role-based Training Academy, a test environment, a go-live day video call and 2 to 4 weeks of hypercare. No phone support line is published.source

Digitail online booking and website integration

What pet owners can do from your website or phone, and whether Digitail does it itself or through a partner.

Online booking
Built in source

Native: each clinic gets an online booking page (vet.digitail.io/clinics/<clinic>) it can link from a website 'Book Now' button, embed as a color-customizable Booking Widget, or embed whole in an iframe; the same link works for Google Maps and Facebook Book buttons. Pet owners see real-time availability and send appointment requests that land in the calendar for staff to review and accept; the Pet Parent App books the same way. Visit types can require forms and a deposit (deposits need Digitail Secure Payments). Online booking is in every plan. Digitail's API terms bar third-party multi-clinic booking products, so no booking partner is listed. sourcesourcesourcesourcesourcesource

Two-way texting
Built in source

Digitail's own texting, sold as an add-on on every plan: on-demand SMS, MMS, two-way and mass texting. Staff send texts and emails from the pet's timeline and every message is saved to the patient's record. Included in every plan is native two-way chat with clients who use the Pet Parent App, for triage, after-hours advice, sharing lab results and asking for photos. A shared inbox for chat, SMS and email is in early access. sourcesourcesource

Reminders
Built in source

Built in: appointment and treatment reminders by email, SMS or Pet Parent App push notification, set up per message on the Client Notifications page. Default reminders go 1 day and 1 week before the event; reminders are queued at 8:00 AM and sent between 10 and 11 AM clinic time. Unlimited appointment reminders and automated confirmations are in every plan. The plans page does not say whether SMS reminders need the SMS add-on. sourcesource

Online payments
Built in source

Digitail Secure Payments is built in and runs on Stripe: an integrated card terminal that receives the invoice total, payment links sent by text, email or app, cards on file, deposits charged at online booking, in-app bill pay, buy now pay later (US and Canada) and an optional card surcharge. One flat rate for every card type; Quick Start pricing is month-to-month. CareCredit is a separate financing integration. sourcesourcesource

Online forms
Built in source

Built in: clinics attach forms (for example consent forms) to visit types, and pet owners fill in and sign them while requesting an appointment on the Public Calendar; finished forms show on the appointment request and the SOAP. Forms at booking work on the Public Calendar only for now, with Pet Parent App support listed as coming. Consent forms with eSignature are in every plan. Tails AI Intake, which collects and summarizes patient history before the visit, is included in Growth AI and a 1-month trial on Mobile and Growth. sourcesource

Pet owner app or portal
Built in source

Digitail's own Pet Parent App, in every plan: appointment requests, reschedules and confirmations, reminders by push, visit summaries and discharge instructions, certificates, invoices and in-app payment, two-way chat and video, diary notes and client education. A white-label version under the clinic's brand is an add-on. sourcesourcesource

Client-communication partners on Digitail's directory are reputation and phone tools: MissedCalls.help (AI voice receptionist), ReviewTrackers and ReviewTree, plus an unnamed AI receptionist. CareCredit is the financing partner. No PetDesk, Vetstoria, Weave or Otto listing; booking, texting, reminders and the client app are native. source

API: Documented REST API (public docs at documentation.digitail.io, OAuth 2.0). Every API client is reviewed and approved by Digitail; partners start at a self-serve tier. source

See how Digitail compares with 13 other systems in the website and booking integration matrix.

Compare other systems

Whichever system you run, clients book through your website. Vetframe builds veterinary websites with the booking button, forms and reminders front and center. See a free design for your practice.

Facts on this page come from public pages, linked beside each one. No vendor paid to be listed and there are no affiliate links. How we checked.

Get a website pet owners will trust

Fostering a foundation of trust is crucial in a veterinary practice. So, to inspire confidence, we craft stunning websites with easy access to the resources your clients need.

Request a sample